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Open slo100 With Clear Legal Terms

slo100 Legal sets out how account access, payment records and personal data are handled before you open an account.

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slo100 Open slo100 With Clear Legal Terms
CONTACT ROUTES

Check Legal Questions Through Your Account

A clear contact route matters when you need a correction, access explanation or copy of a policy record.

Account access If the Legal page or your account does not open, use the access help route shown at sign-in. Tell us whether phone verification is pending and include the device type, so we can separate an access issue from a policy question.
Data request For a copy, correction or removal request, identify the account phone number and the exact record involved. We may ask for an account check before changing data, particularly when the request concerns a DANA, OVO, GoPay or QRIS transaction.
Payment record When a Legal question concerns a bank transfer or virtual account, keep the transaction date and reference ready. We can use those details to trace the account record and explain its status without asking you to share a password or verification code.
DATA PRACTICE

Browse How We Handle Legal Duties

The Legal process is easier to follow when each data action has a clear reason. We use account details to provide access, check requests and connect payment records to the right account…

Data handling

We handle the details needed for account access, phone verification, policy requests and payment matching. A wallet name such as DANA or QRIS may appear beside a transaction record, while your password and one-time code should remain private.

Cookies

Cookies may keep a sign-in step, language choice or page setting available on your browser. You can manage browser cookie controls, but changing them may affect access to the Legal page or require you to verify the account again.

Account security

Phone verification is part of the account access path. Keep your phone number current and never send a password or one-time code through a contact request. If a device changes, complete the access check shown before entering the lobby.

Record retention

We retain account and transaction records for the period needed for account administration, policy duties and request handling. A request for deletion may be limited where a record must remain connected to a bank transfer, virtual account or other account event.

Who to contact

Use the support route inside your account for a Legal question, data correction or access concern. If sign-in fails, begin at the account access prompt and provide the phone number linked to the account rather than creating duplicate details.

Request changes

State whether you want a copy, correction, clarification or removal request, then name the relevant account record. We may confirm ownership before making a change, and we will explain when a payment or policy record cannot be altered.

Find Answers About slo100 Legal

These Legal answers cover the questions we expect before an Indonesian customer opens an account or asks us to change a record. They explain the access condition, the account checks and the practical route for a data request. If your situation involves a specific transaction, include its date and payment rail so the account support path can identify the correct record.

The slo100 Legal page covers account access, phone verification, data handling, cookies, payment records, retention and requests for copies or corrections. It also explains that access depends on local law, so you should read the policy before opening or using an account.

Yes. Account eligibility and access depend on local law. If the access screen asks for a phone check or shows a regional condition, follow that step before entering the lobby. We do not ask you to bypass a local restriction or use another person’s account.

Use the signed-in account support path and ask for a copy of the specific record you need. Include your linked phone number and the date range when possible. We may confirm ownership before releasing data connected with DANA, OVO, GoPay or QRIS.

You can ask us to correct an inaccurate account detail or explain a payment record. State the issue, transaction date and rail, such as bank transfer or virtual account. We will check the account before changing a record and explain any retention reason that prevents alteration.

Cookies can support sign-in, page settings and access to the Legal page. Browser controls let you remove or restrict them, although you may need to repeat account checks afterward. We do not need your password or one-time code in a cookie request.

Start with the access help route shown at sign-in and complete the phone verification step if requested. Mention your device type and whether the problem appears before or after login. If the page still fails, send the account support request without sharing private codes.

We keep records for the period needed to administer the account, handle Legal requests and maintain payment history. A deletion request may not remove a record linked to a bank transfer, virtual account or unresolved account event. We will explain the applicable reason.

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